U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

Definition: The agency has in place leaders who understand what it takes to effectively bring about changes that achieve significant and sustained improvements in performance.

When the key elements of the critical success factor Change Management are effectively implemented, agencies will realize the following result:

• Effectiveness result

Select this link to view the key elements and suggested performance indicators for this critical success factor. [27 KB]

Effectiveness Result

The agency has in place leaders who understand what it takes to effectively bring about changes that achieve significant and sustained improvements in performance.

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